FAQ
Can't find your answer below? Email us at info@vogueavenue.com. We reply within a few hours.

Everything about shipping, returns, sizing and payment.
Can't find your answer below? Email us at info@vogueavenue.com. We reply within a few hours.
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We accept credit and debit cards (Visa and Mastercard). You enter your card details directly in our secure checkout.
Yes. Payments are processed through Shopify's encrypted, PCI-compliant checkout. We never see or store your full card details.
Yes. Right after checkout we email you an order confirmation, and a shipping confirmation with your tracking link once your order ships. Nothing arrived? Check your spam folder or email us at info@vogueavenue.com.
Yes, as long as it hasn't shipped yet. Email us as soon as possible at info@vogueavenue.com with your order number and we'll take care of it.
Orders are processed within 2–4 business days and then take 3–4 business days in transit. Most orders arrive within 5–8 business days.
Nothing. Shipping is free on every US order, with no minimum order value.
Please email info@vogueavenue.com within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and the return costs you nothing.
As soon as your order ships, you receive an email with your tracking number and link. Please allow up to 48 hours for the first tracking update to appear.
You have 90 days from delivery to return items in their original condition, unworn and with tags attached. See our returns policy for details.
Email info@vogueavenue.com with your order number and the items you'd like to return. We'll reply with a printable return label and simple instructions.
Return shipping is paid by the customer. If an item arrives damaged, defective or isn't what you ordered, the return is free of charge and we'll send a replacement or a full refund.
As soon as your return has arrived and been checked, we refund your original payment method and confirm it by email. Depending on your bank, it appears on your statement within 5–10 business days.
Click "Find my size in seconds" next to the size options on any product page. Enter your height and weight and answer two quick questions to get your personal recommendation. Footwear has its own shoe size finder.
Yes. Our size guide lists measurements for women's and men's clothing and shoes, with tips on how to measure yourself.
No problem. You have 90 days to return it. Simply return the item and place a new order in the size you need.
Of course. Email info@vogueavenue.com with your height, weight, usual size and the item you're interested in. A member of our team will reply with a personal recommendation, usually within a few hours.
Every piece is designed by our team in the USA, with a focus on quality fabrics, clean cuts and timeless colors that last beyond one season.
Always follow the care label. As a rule, wash knitwear cold on a gentle cycle or by hand, lay it flat to dry and fold rather than hang it. Air out coats after wearing, brush them gently and dry clean only when needed.
We photograph our pieces in natural daylight to show their real colors. Screens display colors slightly differently, so if you're unsure about a shade, email us and we'll describe it in more detail.
Email info@vogueavenue.com. A real person from our team replies, usually within a few hours, 7 days a week.
Email us. A real person replies, usually within a few hours.
Processed in 2–4 business days, delivered in 3–4 more, always with tracking.
We email you a printable return label. Defective items are always free to return.
Designed by our team in the USA, with a focus on fabric, fit and timeless details.
Real people reply to every email: info@vogueavenue.com